Privacy Policy

Last Updated: 2026-02-24

This Privacy Policy explains how 玄份 Find The Love (the “Platform”) collects, uses, stores, and protects your personal data when you use our services. The Platform is operated by The Love Consultant Limited 玄份顧問有限公司.

1) Information We Collect

Account and Verification Data

  • Username, email address, phone number, and authentication records (e.g. verification code requests).
  • Password hash only. We do not store passwords in plain text.

Profile and Matching Data

  • Profile details such as birth date, gender, height, occupation, bio, districts, interests, and preferences.
  • Matching interactions and records, including actions like like/dislike and related notifications.

KYC, Messaging, Uploads and Reports

  • Identity verification submissions and review records.
  • Messages, media/document uploads, issue reports, and supporting evidence attachments.

Payment and Subscription Data

  • Subscription status and transaction records, and third-party payment identifiers (e.g. Stripe IDs).
  • We do not store your full card number or CVV.

Technical and Usage Data

  • Request logs, timestamps, session language/timezone, and browser/device info (user agent).
  • General geolocation derived from IP (via findip.net) for analytics and operations.

2) How We Use Information

  • To provide and maintain platform features and account access.
  • To process verification, moderation, reports, and safety controls.
  • To handle subscription/payment operations and related customer support.
  • To analyze service quality, diagnose issues, and improve performance.
  • To comply with legal and regulatory obligations.

3) Third-Party Services

We may share necessary data with service providers used by the Platform, including SMS (Wavecell), email providers, geolocation service (findip.net), and payment processing (Stripe).

4) Cookies and Session Data

We use required cookies and signed session data for authentication, security, and core platform functionality. Disabling required cookies may affect service availability.

5) Do Not Track (DNT)

When your browser sends DNT: 1, we disable user-agent collection and IP geolocation logging for that request.

6) Data Retention and Security

We retain data according to operational needs and legal requirements, and apply reasonable technical and organizational safeguards, including access control and password hashing.

No transmission or storage method is completely secure. While we apply reasonable safeguards, we cannot guarantee absolute security.

If we become aware of a data security incident, we will take reasonable steps to investigate and mitigate it, and notify affected users and/or regulators where required by applicable law.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from unauthorized access, cyberattacks, or events beyond our reasonable control.

7) Your Rights

Subject to applicable laws, you may request access, correction, deletion, restriction/objection, and data portability for your personal data.

8) Age Requirement

The Platform is intended for users aged 18 or above.

9) Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

10) Contact

If you have privacy-related requests, please contact The Love Consultant Limited 玄份顧問有限公司 via the in-app “Contact Admin” channel.